Last Updated: 7th August 2023
Thank you for shopping with CodeofGeeks (“we,” “our,” or “us”). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to ensure your peace of mind. Please read the following refund policy carefully:
Eligibility for Refund
1.1 Digital Products: We offer refunds for digital products (e.g., software, e-books, online courses) within 7 days from the date of purchase, provided that you meet the following conditions:
a. You have encountered a technical issue that prevents you from accessing or using the product, and our support team has been unable to resolve the issue within a reasonable time.
b. The product does not match its description or is significantly different from what was advertised.
c. You have not violated our terms of service or licensing agreement.
1.2 Physical Products: If you have purchased a physical product (e.g., merchandise, gadgets) from us, we offer refunds within [number of days] days of delivery if the product is defective or damaged. To be eligible for a refund, you must provide photographic evidence of the product’s condition.
Non-eligible Situations for Refund
2.1 Change of Mind: We do not provide refunds for digital or physical products due to a change of mind or if you simply decide you no longer want the item.
2.2 Abusive Behavior: Refunds will not be granted if we find evidence of abuse of our refund policy, such as repeated purchase and refund requests for the same product.
2.3 Gift Cards and Vouchers: Gift cards or vouchers purchased from us are non-refundable and cannot be exchanged for cash or other forms of credit.
How to Request a Refund
3.1 To request a refund, please contact our customer support team at [your email address] within the eligible refund period. Be sure to include the following information in your refund request:
a. Your full name and order number.
b. The product for which you are requesting a refund.
c. The reason for your refund request, providing any relevant details and evidence.
Refund Process
4.1 Once we receive your refund request and verify its eligibility, we will process the refund within 7-10 days. The refund will be issued using the same payment method used for the original purchase.
4.2 For digital products, we may deactivate access to the product upon processing the refund.
Contact Us
5.1 If you have any questions or concerns regarding our refund policy, please contact us at [email protected]
By making a purchase on our website, you agree to be bound by this refund policy. We reserve the right to modify this policy at any time, and any changes will be effective immediately upon posting the updated policy on our website.
Thank you for your understanding and cooperation.
CodeofGeeks
